Content Writer - case studies (Atlanta, GA)

Westbrook Ivory Telecom is looking for a Content Writer. The job centres on case studies for customer tickets, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Interview staff and customers and turn what you learn into clear articles. • Follow a style guide and suggest improvements to it. • Keep existing content accurate and easy to find. • Work with subject experts to check facts before publishing. • Write and edit guides, emails and web pages about customer tickets. What we are looking for • A portfolio of clear, practical writing. • Curiosity about how things work. • Strong editing habits. Nice to have • Experience with customer tickets. • Basic SEO knowledge. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Atlanta. • We will tell you what to expect at each step of the hiring process.