Case Manager - follow-up and outcomes (remote)

Silverline Willow Community Partners is a Miami charity working with residents on basic needs and opportunity, and we need a Case Manager to lead our follow-up and outcomes. You would work closely with colleagues in operations, support and management. What you will do • Help with applications and appointments for benefits enrolment. • Connect clients with partner agencies. • Follow up regularly and update records accurately. • Report outcomes to funders in clear, short summaries. • Meet clients, understand their needs and build a simple plan. What we are looking for • Empathy, patience and good boundaries. • Experience in social services, casework or a related field. • Strong documentation habits. Nice to have • Bilingual English and Spanish. • Experience with benefits enrolment. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Miami. • We reply to every applicant.