Case Manager - follow-up and outcomes (Cincinnati, OH)

Ironwood Quill Civic Services works with county and city offices around Cincinnati. We are hiring a Case Manager to take on follow-up and outcomes. You would join a large organisation of more than 1,000 people based in Cincinnati. What you will do • Report outcomes to funders in clear, short summaries. • Help with applications and appointments for constituent requests. • Meet clients, understand their needs and build a simple plan. • Connect clients with partner agencies. • Follow up regularly and update records accurately. What we are looking for • Empathy, patience and good boundaries. • Strong documentation habits. • Experience in social services, casework or a related field. Nice to have • Experience with constituent requests. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Cincinnati, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.