Case Manager - care planning (Cleveland, OH)

We are growing our team at Ironwood Umber Civic Services and adding a Case Manager whose main responsibility will be care planning. Public service means patience, paperwork and pride in the outcome. What you will do • Report outcomes to funders in clear, short summaries. • Help with applications and appointments for permits. • Connect clients with partner agencies. • Follow up regularly and update records accurately. • Meet clients, understand their needs and build a simple plan. What we are looking for • Experience in social services, casework or a related field. • Strong documentation habits. • Empathy, patience and good boundaries. Nice to have • Bilingual English and Spanish. • Experience with permits. Working arrangement • Full-time, with a steady weekday schedule. • On site in Cleveland. • We will tell you what to expect at each step of the hiring process.