Case Manager - benefits navigation (Richmond, VA)

Silverline Union Civic Services is looking for a Case Manager. The job centres on benefits navigation for public records, and it would suit someone who likes steady, practical work. You would join a small organisation of about 26 people based in Richmond. What you will do • Meet clients, understand their needs and build a simple plan. • Connect clients with partner agencies. • Follow up regularly and update records accurately. • Report outcomes to funders in clear, short summaries. • Help with applications and appointments for public records. What we are looking for • Experience in social services, casework or a related field. • Empathy, patience and good boundaries. • Strong documentation habits. Nice to have • Bilingual English and Spanish. • Experience with public records. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Richmond. • We will tell you what to expect at each step of the hiring process.