Case Manager - benefits navigation (remote)

Ironwood Quill Civic Services is looking for a Case Manager. The job centres on benefits navigation for permits, and it would suit someone who likes steady, practical work. Public service means patience, paperwork and pride in the outcome. What you will do • Meet clients, understand their needs and build a simple plan. • Connect clients with partner agencies. • Report outcomes to funders in clear, short summaries. • Help with applications and appointments for permits. • Follow up regularly and update records accurately. What we are looking for • Strong documentation habits. • Experience in social services, casework or a related field. • Empathy, patience and good boundaries. Nice to have • Experience with permits. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Madison. • Applications are reviewed on a rolling basis.