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Case Manager - benefits navigation (remote)

Fernwood Willow Learning Group · Remote · part time

Fernwood Willow Learning Group runs classrooms and tutoring across the Raleigh area, and we need a Case Manager to lead our benefits navigation. You would join a large organisation of about 609 people, working mostly from home. What you will do • Help with applications and appointments for enrolment. • Follow up regularly and update records accurately. • Report outcomes to funders in clear, short summaries. • Meet clients, understand their needs and build a simple plan. • Connect clients with partner agencies. What we are looking for • Strong documentation habits. • Empathy, patience and good boundaries. • Experience in social services, casework or a related field. Nice to have • Experience with enrolment. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Raleigh. • We reply to every applicant.

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