Case Manager - benefits navigation (remote)

Silverline Umber Civic Services provides shared administrative services to local governments around Pittsburgh, and we need a Case Manager to lead our benefits navigation. You would join a small organisation of about 104 people, working mostly from home. What you will do • Report outcomes to funders in clear, short summaries. • Connect clients with partner agencies. • Follow up regularly and update records accurately. • Help with applications and appointments for constituent requests. • Meet clients, understand their needs and build a simple plan. What we are looking for • Strong documentation habits. • Experience in social services, casework or a related field. • Empathy, patience and good boundaries. Nice to have • Experience with constituent requests. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Pittsburgh. • We will tell you what to expect at each step of the hiring process.