Case Manager - benefits navigation (remote)

Northwind River Learning Group is looking for a Case Manager. The job centres on benefits navigation for family communication, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Help with applications and appointments for family communication. • Follow up regularly and update records accurately. • Report outcomes to funders in clear, short summaries. • Connect clients with partner agencies. • Meet clients, understand their needs and build a simple plan. What we are looking for • Strong documentation habits. • Experience in social services, casework or a related field. • Empathy, patience and good boundaries. Nice to have • Bilingual English and Spanish. • Experience with family communication. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Virginia Beach. • We will tell you what to expect at each step of the hiring process.