Case Manager - benefits navigation (Birmingham, AL)

Nova Ashton Civic Services Group provides shared administrative services to local governments around Birmingham, and we need a Case Manager to lead our benefits navigation. You would work closely with colleagues in operations, support and management. What you will do • Follow up regularly and update records accurately. • Connect clients with partner agencies. • Meet clients, understand their needs and build a simple plan. • Help with applications and appointments for public records. • Report outcomes to funders in clear, short summaries. What we are looking for • Experience in social services, casework or a related field. • Empathy, patience and good boundaries. • Strong documentation habits. Nice to have • Bilingual English and Spanish. • Experience with public records. Working arrangement • Full-time, Monday to Friday. • On site in Birmingham. • We reply to every applicant.