Phone screen booked, I am thrilled - 11 weeks in

After 15 applications I finally got a call for an interview as a customer-service rep. I am in Columbus, in case local advice matters. They liked my volunteering experience. How do you stay calm?

Congratulations! That is great news. Prepare three stories and a couple of questions, and you will be fine.

Thanks for writing this out. I went through something close to it 8 months ago, and it got easier once I kept a simple log of every call and form.