Passed on a lead and they got the job after 5 years as a customer-service rep

I referred a former colleague for a role at my new company. Thank you in advance. He started on Monday. Thank you for the advice that got me here.

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.