Passed my licensing exam (update)

I finished a short course in Pittsburgh while looking for work as an IT help-desk technician. A friend helped me with practice tests. What should I aim for next?

Congratulations! Put it at the top of your résumé and mention it in your cover note.

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.