Job offer came in! after 8 years as a call-centre agent

They called on Tuesday with an offer and I said yes right away. There are 8 people counting on me, so I am trying to be careful. I could not have done it without this community. Any advice for starting over?

Congratulations! Take notes on names and processes in your first week. It helped me settle in.

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.