I helped someone else get hired after 16 years as an IT help-desk technician

A neighbour told me about her job search, and I shared a lead I found here. I do not usually post, so bear with me. It felt good to give something back after others helped me. Anyone else paying it forward?

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.