Finished my certificate course - any advice?

I finished a short course in Baltimore while looking for work as an IT help-desk technician. This is my first time dealing with any of this. It was hard to study with so much going on. Any tips for using it on my résumé?

Congratulations! Put it at the top of your résumé and mention it in your cover note.

Thanks for writing this out. I went through something close to it 11 months ago, and it settled down once I kept a simple log of every call and form.