Completed training while job hunting (Oklahoma City)

I finished a short course in Oklahoma City while looking for work as a call-centre agent. I have been trying to stay organised about it. A friend helped me with practice tests. What should I aim for next?

Congratulations! Put it at the top of your résumé and mention it in your cover note.

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.