Accepted an offer after 5 months after 8 years as a customer-service rep

After 5 months I accepted a job as a customer-service rep. I worked as a customer-service rep before this. I could not have done it without this community.

Congratulations! Take notes on names and processes in your first week. It helped me settle in.

Thanks for writing this out. I went through something close to it 5 months ago, and it settled down once I kept a simple log of every call and form.