Accepted an offer after 11 months after 4 years as a customer-service rep

They called on Friday with an offer and I said yes right away. I do not usually post, so bear with me. I could not have done it without this community. What helped you in the first month?

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.

So happy for you. Thanks for giving hope to the rest of us.