Layoffs across my industry, where did you pivot?, call-centre agent here

Three companies in Kansas City cut staff in the same month. I do not usually post, so bear with me. The postings I see are fewer and ask for more. How did you choose?

A short certificate helped me more than a new degree would have. Check what local colleges offer.

Talk to people in the field you are considering. Two coffee chats changed my mind about one option.