Layoffs across my industry, where did you pivot? after 9 years as a call-centre agent

Our sector has been shrinking and I am unsure if I should wait it out. It has been weighing on me all week. The postings I see are fewer and ask for more. Who has switched fields?

I moved into operations work. The skills carried over and there were more openings than in my old field.

Keep everything in writing and save the confirmation numbers. It saved me later.