Work-from-home support roles hiring this month - what worked for you?

A company is hiring remote support agents on a rolling basis this month. The schedules are set in advance, including some weekends. Has anyone taken one of these jobs?

Read reviews from current staff on job-review sites before you accept.

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.