Work-from-home support roles hiring this month (update)

I found several remote customer-support roles that do not need a degree, and I have applied to a few as a web developer. There are 14 people counting on me, so I am trying to be careful. They use a short typing and listening test. What should I know about the test?

The test was a short typing check and a role-play call. Practising with a friend helped a lot.