Work-from-home support roles hiring this month, insurance claims processor here

A company is hiring remote support agents on a rolling basis this month. This is my first time dealing with any of this. They use a short typing and listening test. Are there warning signs I should look for?

Ask about the schedule and what happens when call volume drops. Some roles cut hours in slow seasons.

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.