Work-from-home support roles hiring this month - first time posting

A company is hiring remote support agents on a rolling basis this month. This is my first time dealing with any of this. The schedules are set in advance, including some weekends. What should I know about the test?

Ask about the schedule and what happens when call volume drops. Some roles cut hours in slow seasons.

The test was a short typing check and a role-play call. Practising with a friend helped a lot.