Work-from-home support roles hiring this month - any advice?

A company is hiring remote support agents on a rolling basis this month. It has been weighing on me all week. They use a short typing and listening test. Has anyone taken one of these jobs?

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.

Ask about the schedule and what happens when call volume drops. Some roles cut hours in slow seasons.