Work-from-home support roles hiring this month - any advice?

I found several remote customer-support roles that do not need a degree, and I have applied to a few as a customer-service rep. This is my first time dealing with any of this. They use a short typing and listening test. Has anyone taken one of these jobs?

Ask about the schedule and what happens when call volume drops. Some roles cut hours in slow seasons.

The test was a short typing check and a role-play call. Practising with a friend helped a lot.