Work-from-home support roles hiring this month after 9 years as a security officer

I found several remote customer-support roles that do not need a degree, and I have applied to a few as a security officer. The schedules are set in advance, including some weekends. Are there warning signs I should look for?

Keep everything in writing and save the confirmation numbers. It saved me later.

Ask about the schedule and what happens when call volume drops. Some roles cut hours in slow seasons.