Work-from-home support roles hiring this month after 6 years as a store manager

I came across a list of work-from-home openings with paid training. There are 6 people counting on me, so I am trying to be careful. The schedules are set in advance, including some weekends. Has anyone taken one of these jobs?

Read reviews from current staff on job-review sites before you accept.

Ask about the schedule and what happens when call volume drops. Some roles cut hours in slow seasons.