Work-from-home support roles hiring this month after 4 years as a customer-service rep

A company is hiring remote support agents on a rolling basis this month. Most want a quiet workspace and reliable internet. What should I know about the test?

The test was a short typing check and a role-play call. Practising with a friend helped a lot.

Ask about the schedule and what happens when call volume drops. Some roles cut hours in slow seasons.