Work-from-home support roles hiring this month after 16 years as a forklift operator

I found several remote customer-support roles that do not need a degree, and I have applied to a few as a forklift operator. The schedules are set in advance, including some weekends. What should I know about the test?

Ask about the schedule and what happens when call volume drops. Some roles cut hours in slow seasons.

The test was a short typing check and a role-play call. Practising with a friend helped a lot.