Work-from-home support roles hiring this month after 15 years as a retail manager

I found several remote customer-support roles that do not need a degree, and I have applied to a few as a retail manager. There are 15 people counting on me, so I am trying to be careful. They use a short typing and listening test. What should I know about the test?

Ask about the schedule and what happens when call volume drops. Some roles cut hours in slow seasons.