Work-from-home support roles hiring this month - 8 months and counting

I found several remote customer-support roles that do not need a degree, and I have applied to a few as an IT help-desk technician. The schedules are set in advance, including some weekends. What should I know about the test?

The test was a short typing check and a role-play call. Practising with a friend helped a lot.

Keep everything in writing and save the confirmation numbers. It saved me later.