Work-from-home support roles hiring this month - 6 weeks in

I found several remote customer-support roles that do not need a degree, and I have applied to a few as a marketing coordinator. I have read a lot of threads here and could not find my exact situation. They use a short typing and listening test. What should I know about the test?

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.