Remote customer-support openings I found - what worked for you?

I found several remote customer-support roles that do not need a degree, and I have applied to a few as a paralegal. I worked as a paralegal before this. The schedules are set in advance, including some weekends. What should I know about the test?

Ask about the schedule and what happens when call volume drops. Some roles cut hours in slow seasons.

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.