Remote customer-support openings I found (Hartford)

I came across a list of work-from-home openings with paid training. It has been weighing on me all week. They use a short typing and listening test. What should I know about the test?

The test was a short typing check and a role-play call. Practising with a friend helped a lot.

Thanks for writing this out. I went through something close to it 5 months ago, and it got easier once I kept a simple log of every call and form.