Remote customer-support openings I found - any advice?

I found several remote customer-support roles that do not need a degree, and I have applied to a few as a janitorial supervisor. They use a short typing and listening test. Are there warning signs I should look for?

Ask about the schedule and what happens when call volume drops. Some roles cut hours in slow seasons.

The test was a short typing check and a role-play call. Practising with a friend helped a lot.