Remote customer-support openings I found - any advice?

I found several remote customer-support roles that do not need a degree, and I have applied to a few as a production planner. I worked as a production planner before this. The schedules are set in advance, including some weekends. Has anyone taken one of these jobs?

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

Read reviews from current staff on job-review sites before you accept.