Remote customer-support openings I found after 18 years as a procurement assistant

I found several remote customer-support roles that do not need a degree, and I have applied to a few as a procurement assistant. I have read a lot of threads here and could not find my exact situation. Most want a quiet workspace and reliable internet. What should I know about the test?

Ask about the schedule and what happens when call volume drops. Some roles cut hours in slow seasons.

Keep everything in writing and save the confirmation numbers. It saved me later.