Remote customer-support openings I found after 16 years as a software tester

I found several remote customer-support roles that do not need a degree, and I have applied to a few as a software tester. Any experience at all would help. Most want a quiet workspace and reliable internet. What should I know about the test?

Thanks for writing this out. I went through something close to it 12 months ago, and it got easier once I kept a simple log of every call and form.