Remote customer-support openings I found after 11 years as a project coordinator

I found several remote customer-support roles that do not need a degree, and I have applied to a few as a project coordinator. I would rather hear the honest version than the polite one. The schedules are set in advance, including some weekends. What should I know about the test?

Ask about the schedule and what happens when call volume drops. Some roles cut hours in slow seasons.