This community helped me more than I expected after 18 years as a call-centre agent

I posted here 18 weeks ago when I was panicking about my layoff as a call-centre agent. I do not usually post, so bear with me. Two tips made a real difference: keeping a log and asking for help early. Anyone want to swap notes?

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

If you feel up to it, answering a new question is a great way to pay it forward.