Thank you to everyone who answered my questions

I have read this forum every day since I lost my job. Two tips made a real difference: keeping a log and asking for help early. Anyone want to swap notes?

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.