Pivoting from paralegal to something new - first time posting

After 8 years as a paralegal I am thinking about moving into a different field. I have good customer skills and I am comfortable with spreadsheets. Has anyone made a similar move?

Keep everything in writing and save the confirmation numbers. It saved me later.

I began with informational chats, then a short online course, then a related entry-level role. It took about 12 months.