Pivoting from IT help-desk technician to something new, IT help-desk technician here

After 17 years as an IT help-desk technician I am thinking about moving into a different field. My family is supportive but nervous. How did you start?

You likely have more transferable skills than you think. Write down what you did, not what the job title said.

I took a small pay cut for a year, and it was worth it for the growth afterwards.