Pivoting from IT help-desk technician to something new after 4 years as an IT help-desk technician

My layoff made me rethink whether to stay in my field. I have good customer skills and I am comfortable with spreadsheets.

I took a small pay cut for a year, and it was worth it for the growth afterwards.

I began with informational chats, then a short online course, then a related entry-level role. It took about 10 months.