Pivoting from IT help-desk technician to something new - 7 months and counting

After 15 years as an IT help-desk technician I am thinking about moving into a different field. I have good customer skills and I am comfortable with spreadsheets. How did you start?

You likely have more transferable skills than you think. Write down what you did, not what the job title said.

Try a small project in the new field before committing. It told me a lot about whether I would enjoy it.