Pivoting from insurance claims processor to something new - first time posting

After 14 years as an insurance claims processor I am thinking about moving into a different field. I have good customer skills and I am comfortable with spreadsheets. How did you start?

I began with informational chats, then a short online course, then a related entry-level role. It took about 14 months.

You likely have more transferable skills than you think. Write down what you did, not what the job title said.