Pivoting from insurance claims processor to something new after 7 years as an insurance claims processor

I want to move from insurance claims processor to something with more stability. I have good customer skills and I am comfortable with spreadsheets. Has anyone made a similar move?

I began with informational chats, then a short online course, then a related entry-level role. It took about 11 months.

You likely have more transferable skills than you think. Write down what you did, not what the job title said.