Pivoting from customer-service rep to something new, customer-service rep here

After 9 years as a customer-service rep I am thinking about moving into a different field. My family is supportive but nervous.

You likely have more transferable skills than you think. Write down what you did, not what the job title said.

Thanks for writing this out. I went through something close to it 2 months ago, and it got easier once I kept a simple log of every call and form.